Frequently asked questions

1. What types of phone cases do you offer?

We offer a wide variety of phone cases, including hard cases, soft silicone cases, transparent cases, and customizable cases for different phone models.

2. How do I find a phone case that fits my device?

You can use the search bar or browse through our collection by selecting your phone’s brand and model. Each product page lists compatible devices for easy reference.

3. Can I customize my phone case?

Yes, we offer customization options! You can choose from our design templates or upload your own image to create a unique phone case. Just visit our customization page for more details.

4. What is the quality of your phone cases?

Our phone cases are made from high-quality materials designed to protect your device from scratches, drops, and everyday wear and tear. We use durable printing techniques to ensure designs stay vibrant.

5. How long does it take to process my order?

Orders are typically processed within 3-5 business days. Customized cases may take a bit longer, usually 5-7 business days, to ensure the highest quality.

6. What is your return/exchange policy?

We offer return/exchange policy for non-customized cases. The item must be in its original condition and packaging. Unfortunately, customized cases are non-refundable unless there’s a defect or quality issue. For more details visit https://sanacreations.in/refund_returns/

7. Is my personal information secure when shopping on your site?

Yes, we take your privacy and security seriously. Our website is SSL-encrypted, and we do not store your payment information. We only use your details to process your order and provide you with a smooth shopping experience.

8. Do you ship internationally?

Currently, we offer shipping within INDIA. International shipping options will be available soon – stay tuned!

9. How can I contact customer service?

You can reach our customer service team via email at sanacreations000@gmail.com or by phone at +91-7401042944. We’re available Monday to Saturday from 10 AM to 5 PM.

10. Why is Cash on Delivery (COD) not available?

We currently do not offer COD as a payment option due to previous instances of misuse. To ensure a smooth and secure shopping experience, we provide various other payment methods such as credit/debit cards, net banking and UPI.